KIE's Amelia Kittson's vision of where she wanted the company to go in the future meant it needed to move away from its home-grown system. As the marketing director and ERP system transition lead, Kittson said she felt having one person handle everything to do with technology was not sustainable.
DDI System's 100 percent U.S.-based development, implementation and support teams were a strong selling feature for the irrigation, plumbing, electrical, and lighting supplier. Coupled with Inform's superior blend of rich features, trusted the software would strengthen purchasing and warehouse practices, provide even better service to KIE's customers, and offer the mobile technology needed to elevate performance across the board.
To further support their decision, Kittson surveyed her team to identify the most important factors they needed to be successful. "The number one thing everyone required was a system that would be easy to cross train different team members on. As a business owner, I never want to have one person being able to do a job. It's incredibly important to me that we can jump in whenever we need to and the tools we use everyday to run our business be powerful but also intuitive. We definitely got that with DDI's Inform," said Kittson.
In addition, Kittson believes in continuing the drive toward efficiency—which includes transitioning to a paperless operation. "In just the past six months, we've made HUGE strides towards our goal of going paperless. We've eliminated file cabinets, gained space and our staff no longer has to dig through boxes of closed files. We no longer have to keep hard copies of every single invoice and we can view electronic signatures for all our orders using electronic signature capture. Our Sales Manager has been waiting for 20 years for something like that and it just was not something we had the ability to do in our legacy system," she said.
KIE's decision to transform its business with DDI's Inform ERP has allowed KIE Supply to keep up with the shift in buyer behavior and continue to deliver on ever-evolving customer expectations. To learn more, visit the DDI Newsroom.
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For 2019 Distribution and Manufacturing Software Guide:
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Developed through a partnership with Industrial Distribution, Industrial Supply, Contractor Supply Magazine and Brown Smith Wallace Advisory Services, these 12 page Supplement Guides provide valuable, independently researched information. Each Guide details software company information, identifies vertical markets, highlights functions and technology features, new developments to the software package, shows graphs of the user range, basic entry price point, sales channel (how and where the software is sold), along with company contact information. The Supplement Guides provide everything you need to know when beginning your software selection and evaluation process.
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