Founded in 1883, Alfa Laval is a Swedish company working in the areas of Energy, Marine, and Food & Water. The company provides expertise, products, and service to a range of industries in some 100 countries. With 17,500 employees, the company is committed to optimizing processes, creating responsible growth, and driving progress.
Driven by a long-term, company-wide initiative, Alfa Laval’s search for a modern solution for remote guidance took on a new urgency as the impact of COVID-19 made itself felt.
To ensure service levels and business continuity in areas where travel is banned or social distancing is required, the company selected IFS Remote Assistance. The solution allows two users to collaborate and interact in real-time—whether that’s supporting technicians in the field or customers directly.
“We chose IFS based on its strong technology and the long-term vision of the company," said Jens Pulczynski, Manager Global Service Operations, Alfa Laval. "Our customers have been 100 percent satisfied with the introduction of IFS Remote Assistance and impressed by the way it enabled us to continue serving them. As we recover from the crisis and return to more normal operations, we are convinced that our use of the solution will evolve from business continuity to business transformation.”
Elni Kullmer, Managing Director, IFS Nordics, added, “Across all industries, we are working with forward-thinking companies like Alfa Laval. Eliminating unnecessary travel, improving customer service efficiency, and providing tools for remote work are things that will continue to benefit all service-oriented businesses long after the immediate threat of the virus is gone.”
Find out more at the IFS Newsroom.
For the 2020 Distribution and Manufacturing Software Guide:
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Developed through a partnership with Industrial Supply, Contractor Supply Magazine and Brown Smith Wallace Advisory Services, these 12 page Supplement Guides provide valuable, independently researched information. Each Guide details software company information, identifies vertical markets, highlights functions and technology features, new developments to the software package, shows graphs of the user range, basic entry price point, sales channel (how and where the software is sold), along with company contact information. The Supplement Guides provide everything you need to know when beginning your software selection and evaluation process.
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