Shaw Electrical Captures Cost Savings With DDI

Shaw Electrical Supply was using FACTS. It was difficult to navigate and even harder to pull out critical data. They initially considered implementing a larger, more expensive business software such as Eclipse, but determined that the costs of these systems were prohibitive.


Fortunately, DDI's Inform software was a perfect fit in both cost and functionality. The transition from FACTS to DDI's Inform software went smoothly and DDI provided two dedicated employees on site for assistance and training when it went live. By the second day, Shaw employees were up and running on the new system without missing a beat.


DDI's Inform has allowed Shaw to capture significant cost savings by streamlining their basic paperwork flow and eliminating the need to buy and stock preprinted forms. Customers now receive invoices and statements via fax or email, recognizing cost savings in decreased postage and reduced time spent processing. Processes that once took us minutes can now be done in seconds, and processes that once took hours can now be done in a fraction of the time. This has allowed the company to reduce the time staff spends on administrative duties while at the same time offer a higher level of service to their customers, as well as increased data accuracy.


The learn more about DDI's Inform, visit the DDI Newsroom.






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