PTI initially went live with Epicor Prophet 21 enterprise resource planning (ERP) software in 2007, focusing first on the system’s manufacturer rep capabilities to track commissions for orders placed directly with the manufacturers—as opposed to PTI—as their agent. According to Michelle Bennion, Systems Manager, Process Technology, Inc. has increased its use of Prophet 21 over time, with support from Epicor Professional Services and the Learning Management System (LMS).
As a result of the increased efficiency and improved customer service brought about by the Epicor implementation, Process increased annual revenues from $5 million to $9 million over six years, while adding only two employees.
To read more, visit the Epicor website.
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