Johnstone Supply Grows Sales With DDI

With over 400 independent member locations across the country, the Johnstone Supply Cooperative is a leader in the HVAC/R industry. From the first Johnstone Supply store that opened in 1953, founder John Shank aspired to grow his business among other service-focused individuals. The goal: to share resources, operational benefits, and group buying power. Today, Johnstone Supply is a top business cooperative with stores often passed from one generation to the next. Owners are used to personalized service, consistency, and a solid return on investment.

A thriving member of the Johnstone Supply cooperative for over 40 years, Johnstone Supply – Spokane, WA, prides itself on customer service and self-sufficiency. With a branch in Anchorage, AK, the company has seen little turnover in the past four decades, a testament to its ownership and stability.

The Spokane team knew that the shift to a fully-integrated, highly scalable Windows® ERP would be significant. Spokane implemented DDI System’s Inform ERP in November 2015. Since then, the store steadily generates around 3,000 invoices a month. It’s amazing to have all the tools that can be used to help our company grow. Credit manager Barb Redinger had this to say about the DDI implementation,"We find something new everyday that has helped us with our sales team."


To learn more about DDI System’s Inform ERP Software, and read additional implementation case studies in the distribution industry, visit the DDI Newsroom.

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