Radwell had multiple systems to support their needs, rather than something centralized. With information scattered all over the place, they knew that they needed a turnkey solution. That's why Radwell partnered with Epicor and implemented the Prophet 21 ERP system, a cloud-ready business system for distributors.
At the most basic level, Epicor allows Radwell International to scan, capture, retrieve and store documents digitally in a central location. Having this content stored and accessible electronically allowed their entire organization to improve collaboration, increase efficiency, and enhance security
"We've been able to process orders faster. We've been able to collect cash faster," John Janthor, Vice President of Information Technology, said. "We have been able to grow revenue more efficiently."
One of Radwell International's biggest challenges is competing with industry giants like Amazon. Yet now, with a 30 to 40% faster pick ratio, the organization can offer same-day shipping. As a result, the company can use the energy that was spent on picking and use it to scale the business. Now their stellar customer service makes them stand out from the big box competition.
"Now we're using robotics in our warehouses," Janthor said. "This is what allows us to place orders and ship the same day." Here's how it works: The system stores 50,000 bins in a small space. When an order comes through, it is dispatched to the Swisslog warehouse system through Prophet 21. It is in then immediately delivered to a picker, who stands at a station and the product comes to them. They turn around, put it in a box, and it goes to their automatic labeling and shipping system. "It's been a huge increase in efficiency," Janthor said.
Learn more on the Epicor Newsroom.
For the 2019 Distribution and Manufacturing Software Guide:
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Developed through a partnership with Industrial Supply, Contractor Supply Magazine and Brown Smith Wallace Advisory Services, these 12 page Supplement Guides provide valuable, independently researched information. Each Guide details software company information, identifies vertical markets, highlights functions and technology features, new developments to the software package, shows graphs of the user range, basic entry price point, sales channel (how and where the software is sold), along with company contact information. The Supplement Guides provide everything you need to know when beginning your software selection and evaluation process.
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