Ken O'Dell, VP of Service Electric Supply had this to say about the company's decision to impement Savance Enterprise. "We had been looking for a solution to our quoting issues for quite a while. We had a unique scenario where we needed to prepare quotes for commodities as well as large project quotes such as lighting. The biggest problem that we had was consistency and communications. If you did not do the quotation, your only option was to contact the person that prepared the quotation."
"Then there was the dilemma of finding a quote that you had done for a customer. Some used Microsoft Word, some used Microsoft Excel, some marked up the requests with pen, and some just jotted down prices on an order pad. Even if the quote was located, the sales person would then have to re-key the entire order into the business system."
"Savance Enterprise solved these problems by allowing my staff access to everyone else's quotes. In addition, we could now search for any part of the part number, which made locating items much faster. The system also allows us to set reminders for quotes, which encouraged proactive follow up. This is something that we had always encouraged from a management level but never really provided the necessary tool until Savance Enterprise. The system can automatically require some users to enter a lost order reason for quotes that do not get converted to an order which helps us understand how to increase our quote to order ratio."
"In addition to Savance's application for our staff, we also opted to implement their Internet customer web site. This gives our customers a way to look up pricing, check our stock, build quotes, approve quotes, and follow the status of their order."
"We have received great feedback from staff and our customers on our new professional-looking quotes, improved response times, and our state-of-the-art online system. Above everything else that Savance has done for us, we are most impressed with their approach to business as a partner rather than a vendor/customer.I would recommend them as a vendor and wholeheartedly recommend their product to anyone in the distribution industry."
Learn more on the Savance website.
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