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Wednesday, January 15, 2020

Miller Industries Improves Data Access With Infor

Miller Industries is the world’s largest manufacturer of towing and recovery equipment. Based in Ooltewah, Tennessee, with three manufacturing facilities in the United States, one in England, and one in France, the company provides a complete line of towing and recovery equipment. In addition to car carriers and light-duty towing, the line of equipment also includes vehicles that can carry up to 40,000 pounds and heavy duty recovery units with boom capacities of 100 tons.

Miller Industries was recently named a 2019 recipient of Infor's Customer Excellence Award in the Technology and Business Intelligence/Analytics category. The awards are given each year to customers that drive innovation and exceptional results with Infor solutions. Miller Industries earned the award for its rapid, effective deployment of Infor OS and Infor Birst, reducing the number of outstanding invoices by 40% and shortening budget planning time by 80%.

It was “an absolute culture shift.” When Miller Industries Inc. implemented Birst last September, co-CEO Will Miller said, “It was the first time I didn’t have to go to the Accounting Department to receive information; I had it there at my fingertips. It was accurate, live information every day. It really did help us transform the business.”

Impressive results 
The ability to dissect the information reduced the time required to budget revenue by 80% over previous years when Birst was not available, Miller Industries reports. Birst has also reduced various executive-level and senior accounting staff inquiries by approximately 80%.  Past-due accounts receivable balances have been reduced by approximately 40%, due to increased visibility of amounts by customer and reduction of time required to make this information available to management. Said Miller,  “Real-time information is now available to Birst users, and more time is available for value-added projects, allowing us to move forward with other upgrades and implementations with no administrative headcount additions.”

Learn more on the Infor Blog.

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