PetShop.co.uk Grows 50 Percent Year-On-Year With NetSuite

PetShop.co.uk, a subscription-based pet supply store, has grown from a family-run business to one of the largest online pet shops in the UK with NetSuite. With NetSuite, PetShop.co.uk has been able to scale its critical business systems as it has rapidly grown in the UK, diversifying its services and expanding internationally into France, Germany, Spain, Portugal and the Nordic region. The company now stocks over 10,000 products and all major brands of pet food and supplies.


Started by Adam Taylor and his now-wife Lexi Taylor in their London home in 2009. “In 2010, as we started to scale, we set out to find business software that would support our entrepreneurial spirit and allow us to focus on our growth,” said Adam Taylor, CEO, PetShop.co.uk. “As we have grown, NetSuite has always helped us punch above our weight and stay true to our promise of saving customers’ time when buying pet food and supplies."


NetSuite has enabled PetShop.co.uk to increase efficiencies and control across financial, supply chain and marketing operations by eliminating manual and time-consuming processes and providing a real-time, consolidated view into key business data. By streamlining order management, invoicing and supply chain operations, NetSuite is helping PetShop.co.uk tap into the rising demand for subscription-based services, a market expected to be worth £1 billion by 2022.


In addition, NetSuite’s marketing platform, Bronto, has helped PetShop.co.uk personalize the customer experience and achieve retention rates of up to 80 percent, while NetSuite’s OneWorld functionality enables seamless currency calculations and foreign language translations direct from the platform.


For more information, please visit the NetSuite News page.


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