iAutomation Merges Disparate IT Silos With NetSuite

iAutomation, and industrial automation company located in North Attleboro, Mass., needed a new CRM and inventory management system. An acquisition by iAutomation came with a cost: the company found itself saddled with siloed applications running in a fragmented IT environment that provided little visibility. Productivity suffered as staff had to manually access, import and export data across multiple systems, and a lack of real-time client information was causing needless delays and lost opportunities for sales and customer service.


NetSuite implementation spurs widespread improvements
NetSuite has improved iAutomation's business, helping generate double-digit revenue gains and significant customer service improvements. iAutomation now enjoys real-time data access across 11 offices, a streamlined supply chain, optimized stocking, and newly automated sales and purchase order processes.


A platform for future acquisitions
iAutomation's successful adoption of NetSuite served as a springboard to migrate another company it acquired, Action Automation & Controls, to the platform. Its newfound unified data and business processes enable it to quickly extract value from such acquisitions.


“NetSuite has taken our business to the next level by giving us total integration across the platform and a tremendous ability to mine data.” — Al Morrison, Vice President—Operations


To learn more visit the NetSuite news blog.


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