McCray Lumber and Millwork Improves Customer Service With Agility DMSi

McCray Lumber and Millwork provides building materials, including lumber, windows and interior millwork, to the Kansas City area. The company has 5 lumberyards, 1 millwork facility and 80 employees. McCray's customers are primarily single and multi-family homebuilders. 

McCray’s sales team wanted a better way to serve their customers in the field - especially when they wanted change requests to existing orders. With their original system, the sales rep would call one of McCray’s dispatchers to request information and make the changes. This slow, manual process created more work for McCray’s dispatchers and caused problems for the sales reps too as they didn't have immediate access to information.

The McCray team decided to try the Agility Sales mobile app from DMSi Software. The Agility software is specialized for building materials and manages every step of the product cycle, from purchasing and receiving to sales and billing and allows users access to key account information such as open A/R, existing order status, pending deliveries, customer pricing and item availability.

The Agility app accesses data over a basic wireless or cellular network which was another feature of interest to the McCray sales team. Since implementing, the Agility Sales app has helped to keep projects on track and provide good service - proving to be a game changer for how McCray serves its homebuilders and in turn, their customers.

To read more, and see other case studies of the Agility app, visit the DMSi Newsroom.

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