As a prominent distributor of cycling, snow sports and outdoor recreation gear, OGC sought to improve order taking and fulfillment by upgrading from its previous legacy system. The twenty-year-old system lacked sophistication and was proving to be ineffective as a B2B interface, offering minimal business intelligence and integration capability. The implementation of Infor solutions has facilitated increased efficiency in the warranty department, and the online search capabilities enable customers to easily find and purchase desired products.
Key enhancements following the implementation included:
- Infor Storefront providing online search capabilities that improved sales by making it easier for customers to locate products using keywords such as size, color, etc.
- Infor Storefront now enables OGC to use both multicurrency and multilingual functionality, an area previously lacking. As approximately 2% of OGC customers speak French, the bilingual upgrade was an important factor.
- OGC gained in-depth costing and margin analysis capabilities, an area that helps track growth and provides forward-thinking evaluations.
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