GLE's previous ERP system limited their ability to efficiently and cost-effectively perform critical every day sales and service functions. Service billing was a labor intensive process using paper invoices that needed to be printed before going to the customers’ sites. In addition, sales and service reps didn’t have a clear snapshot of what products customers were using, what they were already billed for and what they already paid, and inventory processing and billing could be delayed by up to one full week.
To address these issues, GLE selected VAI’s S2K solution to help automate and integrate all of its ERP processes and provide an accurate, real-time view and control of the organizations’ customer and inventory data. After implementing VAI S2K remote access and service billing, the entire billing and invoicing process was completely automated, allowing GLE to significantly enhance the level of service and support they provide to customers.
Leveraging mobile technology was a key need in upgrading its service and support functions, and providing real-time access to key business applications, and inventory and customer data from tablets and mobile phone. All of the data generated from service billing is now generated real-time and automatically updated in the main system that connects to handheld devices - eliminating thousands of dollars a year in postage costs.
To read more about VAI success stories and the Golden Light Equipment implementation, visit their News Blog.
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