Stan Thompson, President of Wiseworth, Nuovo Parts Canada and Nuovo Parts Inc., decided that a new system was needed in order to improve the efficiency of his businesses. The system in place prior was a custom-built application they had purchased more than 20 years prior. The application provided no real-time information, involved many manual processes and had many other shortcomings. Nuovo staff desperately wanted a new system, employees routinely spent hours in a file room attempting to extract information that was needed for reporting and for ongoing business operations. Clearly something needed to be done to improve efficiency.
Nuovo considered several possible solutions to implement in place of their current manual and cumbersome system and ultimately selected Blue Link for addressing all of their needs while remaining within budget. The Blue Link Elite implementation was successful in meeting Nuovo’s objectives of eliminating time-consuming business processes, vastly improving reporting functionality and automating unique business needs.
Blue Link's Automated Report Module (ARM) completely automated specific customer communication and expedited the communication to Nuovo’s customers, sending them statements automatically. This helped Nuovo save 2-3 working days a month as well as saving paper and postage. The entire system saves Nuovo about 100 days a year; clearly demonstrating the return on investment and very short pay-back period for the purchase of the software.
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