Conval-Aid Enhances Accounting With Blue Link

Established in 1976, provides a wide range of quality health-care products and services to customers across Eastern Ontario, Canada. This includes new and used hospital equipment and supplies, and medical and home-care provisions. The company also rents out equipment – from shower-chairs and wheelchairs to walkers, daily living supplies and stair lifts. Conval-Aid has evolved from a two-person endeavor to a family-owned company with more than 20 employees, including a service department and outside sales staff. It operates from a head office in Ottawa, Canada.


Challenge
Conval-Aid's original accounting system was increasingly inefficient, especially as third party billing was becoming complicated, with different components being supplied from companies all over the country; this demanded comprehensive internal tracking and accounting abilities. In addition, internal accounting controls were minimal, and internal security control was becoming an issue. Conval-Aid looked at several systems, mostly in the larger, mid-market range. They quickly realized those systems were not only expensive but, more importantly, didn’t offer the customizable features needed for the growing company.


Solution
Blue Link was recommended by both a business contact in the IT market, and the company accountant. After thoroughly investigating the company and its solutions, Conval-Aid decided to ask Blue Link to install its customizable accounting system. An important factor in the decision was Blue Link’s willingness to customize the solution to Conval-Aid’s needs, and to assist with implementing the new system. The company’s complicated third-party billing system needed particular customization, and the shipping system also presented challenges, for which Blue Link created additional customization. In addition, the invoicing process had to be able handle complicated and detailed invoicing structures. For example, certain percentages of a total invoice might need to be allocated to different companies, such as a percentage of a bill being allocated to the Easter Seals foundation because it had sponsored a particular product.


“There were very few problems. Blue Link took care of all the integration into the new system – it all went very smoothly. And Blue Link also did all the customization, and we really liked that.”
– Merrill Ed, Conval-Aid Healthcare


Read  more on the Blue Link website.


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