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Wednesday, February 14, 2018

Dutch Hollow Supplies Streamlines Workflow With DDI

Since 1984, Dutch Hollow Supplies has been a one-stop shop for janitorial, packaging, office, and safety supplies in the greater St. Louis, MO area.

Dutch Hollow Supplies took the leap into enterprise resource planning (ERP) incorporating DDI System’s Inform ERP Software into their daily operations when they realized they had outgrown their QuickBooks Enterprise software and the business needed something more to carry them into the future.

Thinking back to when they converted, Eric Cadell, Vice President of Operations at Dutch Hollow Supplies, remembers how accounts receivables and net pay averages decreased by 5 days - almost overnight. The auto watch and credit hold functionality was automated, saving time and highlighting outstanding bills to all team members. This transparency allowed sales and customer service reps to assist and make a notable impact with their customer accounts.

“DDI System is right on target,” says Eric. “Other companies say they have the answers to mobile and tablet trends, ecommerce and remote connectivity but from speaking with other distributors, I can honestly say DDI’s functionality is deeper and better developed. DDI has smart deployment methods that ensure new features are working “out of the box” and keeping up with the needs of wholesale distributors.”

Not only is technology ever changing, but the impact those changes have on customer buying methods and habits is significant. One of the ways Dutch Hollow has been able to keep up with customer expectations is through a fully integrated e-commerce website. “DDI’s Inform eCommerce has been a tremendous advantage for us. The integration within Inform is seamless. It pulls real-time inventory levels, unique customer pricing, customer account data and history. This live connection is a huge benefit! If we make a change in Inform, it’s instantly reflected on our website.”

Dutch Hollow still looks forward to screen updates, new upgrades and whatever technology is coming down the pike. DDI System has been and will remain their long-term technology partner.

Read more on the DDI Newsroom.

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