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Wednesday, December 20, 2017

Raymond Building Supply Gets On-Track With Epicor BisTrack

Raymond Building Supply serves professional builders from five locations near their base in North Fort Meyers, Florida. Raymond has used Epicor's BisTrack software for several years and it has helped restructure their business to operate more efficiently in their marketspace.

The benefits Raymond Building has experienced include the following:
  • Reduced administration staff
  • Saved time retrieving information and reports
  • Improved project accuracy
  • Enabled managers to be proactive
  • Positioned company for growth
  • Automated manual tasks
  • Better customer service
BisTrack software has automated many tasks that had been done manually at Raymond. Additionally, tasks as varied as inventory, calculating sales tax, and searching for and filing documents are completed much faster within the solution. “It’s all about the dashboards to me,” said Duane Swanson, Jr., president and CFO, Raymond Building Supply. “Our managers have their BisTrack software dashboards up 24/7—constantly monitoring our business operations in real time with much greater efficiency. Whether it’s gross margin exceptions, system alerts, you name it, the information is all there, so they can be more proactive. That’s huge.”

The BisTrack instant documentation solution has helped Raymond uncover issues that were eating away at their profits—delivery disputes where missing items were replaced at Raymond’s cost, kits where inventory was not fully allocated, and mistakes due to lost paperwork. “Taking photos of deliveries definitely pays for itself,” commented Ken Myers, millwork manager at Raymond, referring to the BisTrack Mobile Delivery feature that uses a camera phone to capture photos of a delivered load and link it to the order documents.

Read more at the Epicor Newsroom.

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