Millcraft Finds Success With Hitachi Solutions Ecommerce

The Millcraft Paper Company is an independently-owned business serving the professional paper, packaging and graphic art industries. Millcraft currently has sales and distribution centers in 14 cities, covering seven states and Canada and processes more than 8,000 stocked items in more than 500,000 square feet of warehouse space, resulting in $15 million in inventory annually.

Millcraft’s previous ecommerce software simply could not keep up with the changing needs of the growing business, and the interests of the customer base. As a result, Millcraft sought an ecommerce platform powerful enough to process thousands of items, while providing scalability for changing business processes and flexibility to meet continuously evolving customer needs.

With Ecommerce for Microsoft Dynamics, Millcraft was able to create a polished, user-friendly ecommerce platform for its customers. By incorporating customer feedback into the design of MyMillcraft, the web store front became a top choice for placing paper orders online.

With Hitachi Solutions, Millcraft is able to achieve:

•Quick Order Entry
•Custom Search Functionality
•Integration with Microsoft Dynamics AX

In addition to providing a rich customer portal and web ordering platform, Ecommerce for Microsoft Dynamic’s integration with Microsoft Dynamics AX ensures that everything is running smoothly on the back end as well. Inventory information is updated real time via an automated flow of information between Microsoft Dynamics AX and Ecommerce for Microsoft Dynamics. This ensures that accurate pricing and availability is displayed on MyMillcraft, and orders are fulfilled more quickly.

To read more, and learn about the services provided by Hitachi Solutions, visit their Customer Profiles page.

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