Zef Scientific Selects IFS Enterprise Service Management

IFS, a global enterprise applications company, recently announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance chromatography and mass spectrometry systems used in the pharmaceutical, biotechnology, chemical and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Zef Scientific is headquarters in San Diego, California, with offices in Medford, Massachusetts, Quebec, Canada and Morocco.

Zef Scientific offers various service plans to its customer base, including preventive maintenance, onetime repairs, and equipment qualification services. Due to the company's rapid growth, implementing IFS Enterprise Service Management and IFS Mobile Workforce Management were seen as ways to improve efficiencies in its scheduling and dispatching process for both prearranged and emergency calls to its technicians without increasing administrative staff. Incorporating IFS Field Service Management with an interactive customer web portal component now allows customers to manage labor, customer information, parts usage, returns disposition, product installed base information, service delivery, and contract entitlements.

To read more about the IFS implementation with Zef Scientific, visit the IFS News blog.


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