Sheralven encountered numerous problems with its previous ERP software package. First, the system was outdated and unreliable, and therefore hindered the company’s productivity and profitability. For Sheralven’s warehousing and sales personnel, the older system required tedious, time-consuming and manual order processing procedures. The company’s distribution operations were note-driven – slowing down the accounting process and preventing a timely order fulfillment process. This directly affected customer service. A solution that could handle large volumes of orders, while simultaneously managing an inventory of over 5,000 products was essential.
Sheralven needed a tool that could automate tasks, such as processing orders, tracking shipments and managing an extensive inventory. The distributor also required a solution that could handle greater volumes of orders, allowing the company to expand its customer base to include larger clients and more frequent orders. At the same time, Sheralven needed its ERP solution to be equipped with a reliable, user-friendly EDI interface to enhance communications between its sales and back-end personnel.
Sheralven had to look no further than VAI for an ERP package that fit its business requirements. VAI’s solution, S2K for Distribution, was both affordable and sophisticated, giving Sheralven the best value. The result is a unique solution for organizing and tracking orders, generating financial statements, improving customer relationship management (CRM) capabilities and automatically processing inventory.
Upon going live with the solution, Sheralven dramatically increased its turn-around time by automating its data management and order processing. Sheralven’s received orders are automatically entered from Excel spreadsheets into the system, eliminating time-consuming, manual entry and reducing the likelihood of errors. “From the moment we receive an order, the process flows seamlessly,” said Sandra Parmentier, Controller, Sheralven. “We can upload, transmit and track orders almost instantaneously without wasting valuable time manually entering data or faxing and emailing invoices.”
Read more on the VAI Newsroom.
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