Software4Distributors: Frozen food distributor Ardo Increases Customer Satisfaction With Iptor

Wednesday, February 22, 2017

Frozen food distributor Ardo Increases Customer Satisfaction With Iptor

Ardo, a family-owned producer, packager and distributor of frozen vegetables, fruit, pasta and rice based in Ardooie, Belgium, merged with Dujardin Foods Group in 2014. With 20 production, packing and distribution units in eight European countries, Ardo employs more than 3,800 people. The company handles 805,000 tons of food worldwide, with an estimated consolidated turnover of €815 million.

As a result of the expansion, Ardo needed an integrated solution for their cold store refrigeration system. Logistical flows were not fully automated and material flows between product, semi-finished inventory and packaging stages were often long and complex, involving error- prone manual labor. In addition, a solution would need to hold up under high volume traffic. Tight schedules would need to be maintained throughout, especially during peak seasons, when service levels were at their most tenuous.

Iptor was selected based on its proven track record, acceptable functional fit and reasonable price. Iptor’s solution would be integrated with Ardo’s ERP system, aka “IDAS,” as well as the Savoye warehouse control system, Datapolis SCADA system, Transwide transportation planning and communication software, and Easyform document management system to ensure a cohesive, efficient operation.

As the project unfolded, specialized functional requirements were exposed, including specific schedulers for box picking and label requirements, among others. The Iptor team customized solutions to accommodate these special cases and support seamless, end-to-end performance.

Peter Schotte, Ardo’s lead IT analyst on the project, said “Iptor’s solution increased our efficiency, decreased our errors and reduced our rate of damaged goods significantly. They made the entire implementation process easy on us, leading to a marked improvement in overall operational costs and improved customer service levels.”

To read more about Iptor and the Ardo case study, visit Iptor's Customer News page on their website.

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