Customer Relationship Management: What Will The Next Five Years Bring?

From the Epicor blog...
"A while back, I read an interesting post from Lauren Carlson of Software Advice who interviewed several experts in the realm of CRM to compile the top 5 trends to watch in the realm of customer relationship management over the next 5 years.
They were as follows:

1. The Rise of Content Services
2. The Realization of Real-time Customer Intelligence
3. TV as Customer Engagement Channel
4. Continued Adoption of Unified Communications
5. Gamification in the Business Realm.

This got me thinking – how many of these concepts could not only be applied to CRM, but to ERP and business as a whole?"

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