Prior to MITS, Tapco had struggled for years trying to get the right information to the individuals that needed it, as many of the company’s existing reporting tools would provide an answer but lacked drill-down capability as well as access to ancillary data. The IT department, managed by Brennan Radmer, found themselves frequently generating additional reports or manually exporting and manipulating the data in Excel, a time-consuming task that took his group away from other equally important responsibilities. “We needed a tool where anyone could easily drill down through the numbers and see the trends right away, without having to do a massive amount of data mining or report generation. This was a must for us.”
Tapco researched several solutions and one reason MITS stood out to Brennan was the breadth of information available through their easy to use UI. Brennan noted, “We needed a tool that had pre-made content like reports that we could put to use right away." Another feature that stood out to Brennan was MITS’ access to data. Brennan explains: “One of the issues we were having with our ERP was that it was reporting on territories, not sales reps. And so when an account would change territories, the historical data would stay locked in the old territory, making it extremely difficult to gauge how a territory was doing. MITS was able to provide the data in real time, going back upwards of 36 months. And if we made any changes, the MITS system reflected the changes without much assistance from IT."
Finally, all Tapco employees use iPads and Android phones to conduct business, and it was important for Brennan to find a tool that would not only run seamlessly across platforms, but also without install assistance from IT - or the cost of separate licenses for each device. Since MITS runs on a secure web-based platform, anyone with access to an internet browser could use the MITS system, anytime from anywhere. After consulting with the International Sales manager and ownership, Brennan was able to secure the decision to purchase MITS.
Tapco’s sales staff uses MITS daily to see who they are up with, as well as who they are down with, which is a critical point of focus for their company. “What is valuable with MITS is that they can show you exactly where the gains, or more importantly the losses, are happening in real time. Before MITS, we had ideas on where losses were occurring, but now we can pinpoint the downward trend with the account and take steps to mitigate or reverse it.”
To learn more, visit the MITS Newsroom.
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