Danbury Plumbing Supply has served the Greater Danbury area in Connecticut since 1910. With a 6,000 square foot kitchen and bath showroom plus additional office/wholesale location, communication and accuracy became key components to everyday operations. According to T.J. Hunt, president of Danbury Plumbing Supply, his vision for Danbury Plumbing was the creation of a single software solution that supported his entire supply house.
Hunt began his search for a new solution by speaking to surrounding area plumbing supply houses. Hunt was impressed with the feedback and called Adam Waller, president of DDI System. “After speaking to Adam, I could tell that DDI understood the plumbing distribution industry."
“Within 24 hours, DDI engineers migrated our inventory and customer data into DDI. The next day we were up and running - eager to maximize the solution’s functionality. DDI’s software has totally automated our operations and decreased the chances of human error. In addition, information is available instantly right from the counter terminals.” Showroom sales staff is quickly alerted to incoming product shipments. “When an order arrives at our warehouse, an email is generated by DDI and sent to the appropriate salesperson,” said Hunt. “We can then alert the customer of the available product.”
Danbury Plumbing enthusiastically takes full advantage of DDI’s customer history database. “When a customer comes into the showroom, regardless if a purchase is made, we enter their information into the system. If a customer does not make a purchase, DDI reminds our showroom staff to make a follow up call.”
Danbury Plumbing has realized impressive ROI with the DDI System's distribution management software.“Without question, the DDI System was responsible for more than doubling our sales numbers by streamlining our business practices and creating sales efficiencies.” “With DDI, our business has been vastly improved with efficiencies in customer service, shipping and revenue monitoring. Our employees can view the same screen with all items entered in one central location — right at their fingertips! DDI truly powers our entire business.”
To read more, and access additional case studies, visit the DDI Newsroom.
For the 2020 Distribution and Manufacturing Software Guide:
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Developed through a partnership with Industrial Supply, Contractor Supply Magazine and Brown Smith Wallace Advisory Services, these 12 page Supplement Guides provide valuable, independently researched information. Each Guide details software company information, identifies vertical markets, highlights functions and technology features, new developments to the software package, shows graphs of the user range, basic entry price point, sales channel (how and where the software is sold), along with company contact information. The Supplement Guides provide everything you need to know when beginning your software selection and evaluation process.
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